Terms of service

1. Scope and contracting parties

These terms apply to all contracts on the use of REMAIL (remail.to) between Ryvelia UG (haftungsbeschränkt), Wasserturmstraße 3, 04442 Zwenkau, Germany (“we”) and you as the user. They apply to consumers and businesses. Deviating terms of the user do not become part of the contract.

2. What REMAIL is

REMAIL is a shared inbox in the browser. Every organisation gets its own address to which it can have email sent or forwarded. REMAIL receives this email, shows it to the members of the organisation and sends their replies. This includes assignments, internal comments, labels, rules, autoresponders, saved replies, snoozing conversations, scheduled sending and statistics.

There is no entitlement to specific features unless expressly agreed. How well REMAIL runs also depends on your browser, device and connection. Whether an email arrives also depends on third parties — such as the mail provider forwarding to REMAIL and spam filters at the recipient; we do not owe any particular delivery result.

3. Account and organisation

You need an account to use REMAIL. You must be of legal age and have full legal capacity and provide correct details when registering. You keep your credentials secret; you are responsible for everything that happens through your account unless you are not at fault for the misuse and inform us without delay.

Inbox, conversations and settings belong to an organisation. Whoever creates an organisation becomes its owner and can invite members; members act for the owner within the organisation. All members of an organisation see its inbox.

4. Conclusion of contract and costs

Registering concludes a free-of-charge contract of use. There are currently no paid services. Should we ever offer paid services, separate terms will apply to them which you have to accept explicitly — without your consent you incur no costs.

5. Your content

What you receive, write and upload — email, attachments, comments, contacts, saved replies — remains yours. You only grant us the simple, non-transferable right to receive, store and process it, to show it to the authorised members of your organisation and to send it on your behalf, as far as this is necessary to operate REMAIL. This right ends when the content is deleted.

You warrant that you hold the necessary rights to the content you send through REMAIL and that it does not infringe third-party rights — in particular copyright, trademark, personality and data protection rights. If third parties make claims against us because of such content, you indemnify us within the statutory limits, provided you are responsible for the infringement.

6. Your obligations

• You use REMAIL for lawful purposes only. In particular, unlawful content, content harmful to minors or content infringing third-party rights is prohibited.
• You only forward addresses to REMAIL that you are entitled to use, and you do not send unsolicited advertising or bulk email through REMAIL.
• You do not interfere with operation: no attacks on our systems, no circumventing access restrictions and no automated retrieval beyond the usual extent.
• You keep copies of the email and files that matter to you.
• You keep your contact details up to date so that notices about security and outages reach you.

7. Availability and further development

We strive for uninterrupted operation but do not owe any particular availability. Maintenance, security updates, disruptions at suppliers and force majeure may temporarily restrict use; we announce planned maintenance where possible.

We keep developing REMAIL and may change, add or replace features as long as this is reasonable for you and the core of the service — receiving, discussing and answering email as a team — remains.

We may temporarily block content, sending or accounts if there are concrete indications of misuse, a threat to the service or legal violations, or if an authority requires it. We inform you where legally permissible and lift the block as soon as the reason no longer applies.

8. Term and termination

The contract runs for an indefinite period. You can terminate your account at any time in the account settings or by email.

We can terminate the contract with 30 days’ notice to the end of a month; the right to extraordinary termination for good cause — in particular for serious or repeated breaches of sections 5 or 6 — remains unaffected. Should we discontinue REMAIL altogether, we will announce it at least 30 days in advance so you can save your content and change your forwarding.

9. Liability

The use of REMAIL is free of charge (section 4). We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and for fraudulently concealed defects. Otherwise liability is excluded as far as legally permissible.

Liability for loss of data is limited to the recovery effort that would have arisen with regular and appropriate data backups. We give no warranty for the lawfulness of your content, for delivery by third parties or for restrictions caused by the browser or hardware of your device.

10. Data protection

How we process personal data is set out in the privacy policy. The organisation is the controller for personal data in its email and content; on request we conclude a data processing agreement under Art. 28 GDPR.

11. Changes to these terms

We may change these terms if there is an objective reason — such as a change in the law, new features or changes at suppliers — and the change does not unreasonably disadvantage you. We announce changes by email at least 30 days before they take effect. If you do not object before then, the amended terms apply; we point out this consequence in the announcement. If you object, either party may terminate the contract as of the date the change takes effect.

12. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected. For merchants, legal entities under public law and special funds under public law, Leipzig is the exclusive place of jurisdiction.

Should any provision of these terms be or become invalid, the validity of the remaining provisions remains unaffected; the statutory provisions take the place of the invalid provision.